About returns and exchanges

●About returns●

<<< Suspected initial failure >>>
"Return/Exchange Form"Please fill out the necessary information and send it.After confirming the situation, we will deal with exchanges or returns as soon as possible.
*We will not be able to accept your return if you do not contact us.
*Returns due to order mistakes or image differences are all at the customer's discretion.
 
<<< Different image >>>
"Return/Exchange Form"Please fill out the necessary information and send it.
*We will not be able to accept your return if you do not contact us.
*Returns due to order mistakes or image differences are all at the customer's discretion.
 
■ Precautions
・Returns are possible only if you can return the product within 3 days after receiving the product.
・The return shipping fee will be borne by the customer.
・Only unopened and unused items are accepted.
(Pierced earrings, catches, ear cuffs, and earrings are hygienic products and cannot be returned after opening.）
・After confirming the arrival of the returned product, we will send a "cancellation processing completion email" from our shop.
・Please keep the copy of the package delivery number when returning the item until the cancellation is completed.
・If you do not hear from us within 7 business days after shipping the returned item, please contact the store.
・Refunds by bank transfer will be charged a handling fee for returns due to differences in image.
 

●About exchange●

<<< Suspected initial failure >>>
"Return/Exchange Form"Please fill out the necessary information and send it.After confirming the situation, we will deal with exchanges or returns as soon as possible.
*We will not be able to accept your return if you do not contact us.
*Items that have been damaged by the customer cannot be returned or exchanged.
 
<<< Different image >>>
"Return/Exchange Form"Please fill out the necessary information and send it.
*We will not be able to accept your return if you do not contact us.
* All exchanges due to order mistakes or image differences are at the customer's discretion.
 
■ Precautions
・Returns are possible only if you can return the product within 3 days after receiving the product.
・The customer is responsible for the return shipping fee and the product re-shipping fee from our company.
・Only unopened and unused items are accepted.
(Pierced earrings, catches, ear cuffs, and earrings are hygienic products and cannot be returned after opening.）
・After confirming the arrival of the exchanged product, we will send you the exchanged product and send you an "exchanged product shipment email" from our store.
・Please keep the copy of the package delivery number when returning the item until the cancellation is completed.
・If you do not hear from us within 7 business days after shipping the returned item, please contact the store.
 
 
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store contact
[MAYGLOBE]
Spring Co., Ltd.
　〒531-0075
　1-3-14 Oyodominami, Kita Ward, Osaka City, Osaka Prefecture
　Nakajima Building Old Building 3F
　TEL:06-4797-7880
　FAX：06-4797-7881
　Email: ：mayglobe@spring-j.jp

Business hours: Weekdays 11:00-18:00
Closed: Saturdays, Sundays, public holidays, year-end and New Year holidays, summer holidays
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