Refund policy

■ In the case of damage during delivery or our negligence　
　Shipping and handling fees will be borne by our store.We will ship the same day.

(Depending on the product, there may be inventory in the distribution warehouse of the consignee.In that case, it may take about a week.Please note that.）

■ We cannot accept returns due to customer's convenience (other than damage or staining of the product).

In the case of a defective product, after confirming the defective product with the attached photo in the email sent within 7 days after arrival, we will refund the defective product.

In this case, no return is required.

If you would like a refund for a defective product, please contact us by email within 7 days after receiving the product.

*If you do not receive a reply within 3 business days, please contact us again.

Emails may not be delivered normally due to spam mail countermeasures based on domain restrictions, so please check that the following domains can be received.

rockon-w@spring-j.jp

・Depending on the e-mail service, e-mail software, anti-virus software, etc., the e-mail may be recognized as spam and may not be delivered correctly.
(Especially for users who use free email services such as Hotmail)

If so, check your spam folder or check your service or software settings.

*Please note that we cannot accept defective products that meet the following conditions.

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Incorrect order for color, size, etc.
●Products that have been delivered for more than 8 days
●Products that the customer has used once
●Products that have been defaced or damaged by the customer
●Items damaged during shipping by mail (DM flight)
● When the product box, instruction manual, etc. is defaced, damaged, or discarded
●Items subject to SALE
●Made-to-order products
●Other items for which there is a statement on each product page that returns cannot be accepted.
● Errors such as color due to the monitor of the product image

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The return procedure is as follows.

1: Please email us the following information within 7 days of the arrival of the product.

·name
・Home address
·Email
・Product name and number
・Defective part (Please fill in the photo in case of damage etc.)
・Order number (included in the order confirmation email sent)

2: Once the email is confirmed, we will guide you through the refund process.