FAQ

Q. When will my order arrive?

A. Orders placed by 13:00 on business days will be shipped on the same day.Orders placed on weekends and holidays will be shipped the next business day.
 ・Nekopos will be delivered within 2-3 days.* Delivery by post-mailing, date and time cannot be specified.
 ・Courier: Next day delivery at the shortest.It is possible to designate on the day.*Varies depending on the area where you live.

Q.Do you plan to restock items that are sold out?

A.If the arrival schedule is not listed on the product page, please contact us via chat.

Q.Do you offer gift wrapping?

A. We accept paid or free wrapping service only for accessories.
 Please add it to the cart from the desired accessory page, or add it to the cart from the following URL.
  ・box gift wrapping
  ・simple gift wrapping

Q.Is it possible to try on and compare clothes?

A.We do not offer a service to hand over products other than ordering, such as trying on or comparing clothes on the online store.

Q.When and where will I receive my paidy invoice?

A. After completing your order, you will receive an e-mail with the subject "Notice of use of [Paydy] (confirmed)" to your registered e-mail address.Detail isHerePlease confirm.Or contact Paidy.

Q.Is it possible to issue a receipt?

A. We will send it by email.If you wish, please enter the effect of "receipt request" and the address in the memo column.

Q.Can I change the contents of my order?

A. Please contact mayglobe@spring-j.jp on the same day you place your order.
*Even if you contact us on the day of your order, we may not be able to cancel it depending on the progress of the shipment.In that case, after receiving the product, we will inform you of the return.

Q.Can you repair it?

A.HereAfter checking the page, if it does not solve the problem, please contact us.We provide paid or free after-sales service.

Q.I lost one of my pierced earrings.Can I purchase only one?

A. Currently, we do not sell only one.

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